Privacy Policy

At Fret & Bow, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our musical instrument shop, whether you are browsing our inventory, purchasing an instrument, or bringing one in for repair and setup.

1. Information We Collect

We collect personal information necessary to provide you with the best possible service. This may include:

• Contact details: Your name, email address, and phone number when you make an inquiry or book a repair.
• Transaction history: Records of instruments you have purchased or sold through us, and service records for any repairs or setups we perform on your instruments.
• Communication records: Messages submitted through our website contact form or sent directly via email.

2. How We Use Your Information

We use your data solely for the operation of our shop and to fulfill our commitments to you. Specifically, we use your information to:

• Process the sales of new and used musical instruments.
• Provide timely updates on the status of your instrument repairs, modifications, or routine setups.
• Respond to your questions and provide technical advice regarding your instruments.
• Maintain our shop's legal and accounting records as required by law.

3. Information Sharing and Disclosure

Fret & Bow does not sell, trade, or rent your personal information to third parties. We only share necessary details with trusted service providers who assist us in operating our business (such as payment processors or accounting services), under strict confidentiality agreements. We may also disclose information if required to do so by applicable local laws.

4. Data Retention and Security

We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy, including ongoing repair histories for your instruments and mandatory financial record-keeping. We implement reasonable physical and digital security measures to protect your data against unauthorized access, alteration, or disclosure.

5. Your Rights

You have the right to request access to the personal data we hold about you. You may also request corrections to inaccurate information or ask us to delete your personal data entirely, provided it is no longer needed for a recent transaction, an ongoing instrument repair, or legal compliance. To exercise these rights, please contact us directly.

6. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us. Fret & Bow acts as the Data Controller for your information.